Legal

Account Deletion Policy

Last updated: September 3, 2026

My Movemates is operated by AveeDev Digital Inc.

If you use My Movemates and would like to delete your account and associated data, follow the steps below.

1. How to Initiate Account Deletion

You can initiate account deletion directly in the My Movemates app:

1. Sign in to My Movemates.
2. Open Settings.
3. Choose Delete Account.
4. Complete the confirmation flow by entering the requested confirmation text.
5. Tap Delete to submit the deletion request.

The in-app deletion flow verifies that you are signed in before submitting the deletion request.

If you cannot access the app, email us at support@mymovemates.com.

Use the subject line: My Movemates - Delete my account

In the email, include:

• The Google or Apple email address you used to sign in to My Movemates, or the Apple private relay email address associated with your account if you used Sign in with Apple.
• A short confirmation such as: "I request deletion of my My Movemates account and associated data."

Important: For email-based support requests, we can only process deletion requests where you can verify ownership of the account.

2. What Will Be Deleted or De-Identified

After we verify your request, we will delete or permanently de-identify personal data associated with your My Movemates account in systems we control, including where applicable:

• Your My Movemates account identifiers, Firebase user identifier, public user identifier, alias record, profile data, optional profile-photo metadata and stored photo, and demographic information such as age range and gender where provided. You can remove the stored profile photo and its blob separately with the Remove photo control in Settings.
• Progress and stats stored with your account, such as completed workouts, set history, timestamps, streaks, Move Coins, Karma Coins, active days, exercise-minute totals, body-part counters, step-claim records, and related sync events.
• Personalization data, such as avatar preference, selected focus areas, focus-area goals, caution areas, caution handling, and routine filters.
• Leaderboard rows, cached ranking data, and display data tied to your account, where deletion or de-identification is technically feasible.
• Friends, referral, Thanks, and social records tied to your account, such as friend requests, accepted friend relationships, referral/Thanks records, and related timestamps or status fields.
• Poke data tied to your account, such as sent or received pokes, selected poke language/tone, the app-provided poke message selected by the sender, read/open/reply status, reply Move Coins, reply muscle names, and related Karma Coin credits.
• Notification-device records, such as Firebase Cloud Messaging device tokens, platform, timezone offset, app version, and notification routing identifiers.
• In-app exercise availability feedback linked to your account, including the submitted message and related personalization/filter/shortfall context.
• Manual workout sessions and their measurements, timestamps, duration, distance or laps when supplied, and optional private notes.
• Imported Apple Health or Health Connect workout sessions, source metadata, derived activity or reward records, health-sync cursors, and operation records.
• Goal-plan records, including accepted or completed plans, weekly schedules, planned exercise slots, exercise completions, check-in responses, completion outcomes, rewards, and feedback.
• Guided habit-progress records, including track and checkpoint progress, completed items, timestamps, and related progress events.
• Streak-recovery records tied to your account.
• Achievement and in-app notification records, including achievement details, celebration and read status, social delivery records, available app-provided reply options, selected replies or cheers, and related timestamps.

For records that involve another user, such as friend relationships, referral/Thanks records, poke records, achievements, replies, or cheers, we may delete the record entirely or de-identify your side of the record while preserving limited data needed for the other user's account integrity, fraud prevention, dispute handling, or technical consistency.

Account deletion also deletes the Firebase Authentication user account associated with your My Movemates account where technically available.

3. Step Count and Health Data

My Movemates may read step-count and workout or exercise data from Apple Health on iOS or Health Connect on Android if you grant import permission. Imported sessions can include their source app or device, activity or exercise type, start and end times, duration, distance or laps when provided, recording method, and source update time. My Movemates does not directly upload your raw step-count history to our backend, but it may sync daily or derived step records and imported workout records to keep your account progress consistent.

My Movemates may also write completed follow-along or timed DIY exercise sessions to Apple Health or Health Connect when export is enabled. In-app exercise runs are labelled Functional Strength Training, and distance or laps are written only when supplied by the user. Account deletion removes the corresponding My Movemates records and attempts to remove workouts that My Movemates wrote to the health platform. It does not delete source-owned data, imported workouts retained by Apple Health or Health Connect, or data retained by your device operating system, Google, Apple, or other third-party services.

If you use Route Memory, route coordinates are read from Apple Health or Health Connect and kept on your device only while the preview and share image are composed. They are not stored with your My Movemates account, so there are no server-side route coordinates to remove during account deletion. The temporary share image is deleted after the native sharing flow completes.

4. Local Device Data

Account deletion removes or de-identifies applicable server-side data in systems we control. It does not automatically erase all data stored locally on your device.

To remove local My Movemates data from your device, you can:

• Sign out of My Movemates.
• Clear the app's local storage or app data in your device settings.
• Uninstall the app.
• Remove Home Screen or Lock Screen widgets.
• Revoke Health Data and notification permissions in your device settings.
• Turn off health-workout import or export and clear any pending local health-sync state.

Local data may include workout progress, cached exercise recommendations, cached personalized routines, goal plans and check-ins, guided habit progress, manual-log drafts and health-sync queues, cached leaderboard or friends snapshots, achievement or notification state, widget snapshots, profile-photo cache, app-tour state, and other app preferences.

5. Analytics and Third-Party Identifier Data

My Movemates may use Firebase Analytics to understand app usage, feature performance, reliability, and launch-readiness. On Android, Firebase Analytics may use the Android Advertising ID when available for analytics and measurement. My Movemates does not show third-party ads and does not use the Android Advertising ID to target advertising in the app.

Account deletion removes or de-identifies applicable account-level data in systems we control. Aggregated, de-identified, or non-account-level analytics data may be retained according to Firebase Analytics or Google Analytics for Firebase settings and policies. Deleting your My Movemates account does not delete data retained by Google, Apple, your device operating system, Apple Health, Health Connect, or other third-party services. You can reset or delete your Android Advertising ID in Android device settings.

6. What May Be Retained

In some cases, we may retain limited information for legitimate purposes such as:

• Security, fraud prevention, rate limiting, or abuse detection.
• Legal or regulatory compliance.
• Backup integrity, audit logs, and operational records.
• Records needed to document and process privacy, deletion, support, or creator/rights-holder takedown requests.
• Records needed to protect the rights, safety, security, or integrity of My Movemates, AveeDev Digital Inc., users, creators, rights-holders, or the public.

If retained, such data will be kept only as long as necessary for the applicable purpose and then deleted or de-identified unless a longer retention period is required by law.

7. Deletion Timeframe

We aim to complete verified account deletion requests within 30 days after verification, unless a longer period is required by law, security, fraud prevention, backup integrity, dispute handling, or technical requirements.

8. Contact

If you have questions about account deletion, privacy, or data retention, contact support@mymovemates.com.